Privacy policy
At SARTORIA OPERA PRIMA SRL, d/b/a LePARMENTIER Paris ("us", "we", "our" or the "Company") we value your privacy and the importance of safeguarding your data. This Privacy Policy (the "Policy") describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data ("Personal Data") refers to any information that on its own, or in combination with other available information, can identify an individual.
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under the below regulations:
- Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislations
- Quebec Law 25
- the EU's General Data Protection Regulation (GDPR)
- Brazil's Data Protection Legislation (LGPD)
- California's Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (CalOPPA)
- Colorado Privacy Act (CPA)
- Utah Consumer Privacy Act (UCPA)
- Connecticut Data Privacy Act (CTDPA)
- Virginia Consumer Data Protection Act (VCDPA)
- South Africa's Protection of Personal Information Act (POPIA)
- Italian Legislative Decree No. 196/2003 ("Codice Privacy") as amended
Scope
This policy applies to the SARTORIA OPERA PRIMA SRL websites and domains.
This Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through (non-SARTORIA OPERA PRIMA SRL) links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites will be governed by the third-party's own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.
Processing Activities
This Policy applies when you interact with us by doing any of the following:
- Make use of our application and services as an authorized user
- Visit any of our websites that link to this Privacy Statement
- Receive any communication from us including newsletters, emails, calls, or texts / SMS
What Personal Data We Collect
When you make a purchase, or attempt to make a purchase, we collect the following types of Personal Data:
- Account Information such as your name, email address, and password
- Payment Information such as your billing address, phone number, credit card, debit card or other payment method
- Purchase Information specifically if personalized or unique
- Mobile device specific identifiers such as make and model, IMEI and phone number
- Location Data
When you use our products and/or features, we collect the following types of Personal Data:
- Account Information such as your name, email address, and password
- Payment Information such as your billing address, phone number, credit card, debit card or other payment method
- Purchase Information specifically if personalized or unique
- Mobile device specific identifiers such as make and model, IMEI and phone number
- Location Data
How We Collect Your Personal Data
We collect Personal Data from the following sources:
From You. You may give us your Account Information, Payment Information, Financial Information, Demographic Data, Purchase Information, Content, Feedback, Product Information, by filling in forms, using our products or services, entering information online or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide, for example, when you:
- Create an account or purchase products on our website;
- Use our products or services;
- Create content through our products or services;
- Express interest in our products or services;
- Downloading software and/or our mobile application;
- Subscribe to our newsletter;
- Complete a voluntary market research survey;
- Contact us with an inquiry or to report a problem (by phone, email, social media, or messaging service);
- When you log in to our website via social media;
Automated technologies or interactions. As you interact with our website, we may automatically collect the following types of data (all as described above): Device Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie section (below) for further details.
Third parties. We may receive Personal Data about you from various third parties, including:
- Account Information and Payment Information from another individual when they purchase a gift for you on our website;
- Device and Usage Data from third parties, including analytics providers such as Google;
- Account Information and Payment Data from social media platforms when you log in to our website using such social media platforms;
- Content from communication services, including email providers and social networks, when you give us permission to access your data on such third-party services or networks;
- Account Information and Payment Data from third parties, including organizations (such as law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
- Account Information, Payment Data, and Financial Data from providers of technical, payment and delivery services.
If you provide us, or our service providers, with any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the "Contact us" section below.
In order to offer Klarna's payment methods to the user, we may transmit the user's personal data to Klarna at checkout in the form of contact details and order information, so that Klarna can assess the user's eligibility for its payment methods and personalize those payment methods. The user's personal data that is transferred is processed in accordance with Klarna's privacy policy.
Shopify Data & Analytics
Our online store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you. In doing so, Shopify collects and processes Personal Data about you on our behalf and for its own legitimate purposes, including device and usage information, browsing activity, purchase behavior, and analytics insights. Shopify may use cookies, automated tools, and machine learning ("Shopify Intelligence") to help us better understand our customers, detect fraud, and improve our services. For more information on how Shopify uses your Personal Data, please refer to Shopify's Privacy Policy.
We may also share Personal Data with Shopify-integrated third-party applications (such as marketing, analytics, or customer service tools) strictly to enable them to provide services to us.
International Data Transfers
We may store, process, and transfer your Personal Data in countries outside of your country of residence, including Canada and the United States, where Shopify and its service providers operate. When your Personal Data is transferred outside the European Economic Area (EEA), the United Kingdom, or other regions with data transfer restrictions, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or equivalent legal mechanisms to ensure that your data remains protected.
Device and Usage Data
When you visit a SARTORIA OPERA PRIMA SRL website, we automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
We also process information when you use our services and products. This information may include:
- Device IDs
- Login information
- IP Address
- Time stamps
- Authentication records
- Location information
- Individual Products you view
- Web terms or searches that led you to the site
- Time zone
- Other operational data.
Location Data
We may collect two categories of location information, each governed by distinct legal bases and used for distinct purposes:
(a) Approximate location data inferred from your IP address. This information is collected automatically when you visit our website and is used to determine your general geographic region for the following purposes: (i) currency localization on product and checkout pages; (ii) calculation of shipping rates, delivery times, and applicable taxes and duties; (iii) language preference and content localization; and (iv) compliance with regional data protection regulations (including, without limitation, the EU GDPR for European Economic Area residents and the California CCPA/CPRA for California residents). The legal basis for this processing under GDPR is our legitimate interest in providing a localized commercial experience and complying with applicable laws.
(b) Precise location data from your mobile device. This information is collected only with your express opt-in consent, granted through your device's operating system permissions, and only to the extent that such consent is granted. We do not collect, use, or store precise geolocation data for marketing purposes (including, without limitation, geofenced or location-based advertising), and we do not share precise location data with third parties for any purpose.
We do not engage in real-time location tracking. We do not use location data to trigger SMS, email, or other marketing communications. Approximate location data is shared only with our service providers (including Shopify, our e-commerce platform) and solely as necessary to provide the services you have requested. You may withdraw consent to precise location collection at any time by adjusting your device's operating system permissions.
Data we collect from third parties
We may receive your Personal Data from third parties such as companies subscribing to SARTORIA OPERA PRIMA SRL services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the relevant third party's own separate privacy and data collection policies. We do not have any control or input on how your Personal Data is handled by third parties. As always, you have the right to review and rectify this information. If you have any questions you should first contact the relevant third party for further information about your Personal Data. Where that third party is unresponsive to your rights, you may contact the Data Protection Officer at SARTORIA OPERA PRIMA SRL (contact details below).
Our websites and services may contain links to other websites, applications and services maintained by third parties. The information practices of such other services, or of social media networks that host our branded social media pages, are governed by third parties' privacy statements, which you should review to better understand those third parties' privacy practices.
Purpose and Legal Basis for the Processing of Personal Data
We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services and understand how to improve them.
These purposes include:
To deliver your product or service
- To fulfill orders including electronic and non-electronic shipment
Building a Safe and Secure Environment
- To verify or authenticate your identity; and
- Investigate and prevent security incidents such as breaches, attacks and hacks
Providing, Developing, and Improving our Products and Services
- Deliver, maintain, debug and improve our products and services.
- Enable you to access SARTORIA OPERA PRIMA SRL services and set up accounts.
- Provide you with technical and customer support
Organize and Deliver Advertising and Marketing
- Send you newsletters and other marketing communications about current and future products, programs and services, events, competitions, surveys and promotions held by us or hosted on our behalf; and
- Organize events or register attendees and schedule meetings for events.
For research and development
To communicate with you about the Products and Services
Where we process your Personal Data to provide a product or service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business for example against fraud. Consent will be required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.
Third Party Tools
We use these third party tools to store your information:
- Shopify
- Hubspot
- GetResponse
- Klaviyo (email and SMS marketing platform, acting as our data processor)
- SalesForce
SMS / Text Message Marketing Program
This section describes our practices regarding the SMS / text message marketing program operated by SARTORIA OPERA PRIMA SRL (d/b/a LePARMENTIER Paris) and complies with applicable laws including, where relevant, the United States Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23), the European Union's General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR"), the EU ePrivacy Directive (2002/58/EC), and Italian Legislative Decree No. 196/2003 ("Codice Privacy") as amended.
1. Consent and Enrollment. By providing your mobile telephone number through one of our enrollment channels (including, without limitation, our website checkout, account registration form, signup form, or text-keyword enrollment), and by affirmatively checking the SMS opt-in box or otherwise expressly indicating your consent, you provide your express written consent to receive recurring automated marketing and informational text messages from LePARMENTIER Paris at the mobile number you provide. Consent is not a condition of any purchase.
2. Categories of Messages. By opting in, you may receive the following categories of messages: (a) promotional messages, including notifications regarding new arrivals, restocks, exclusive offers, sales, and brand updates; (b) transactional messages, including order confirmations, shipping notifications, delivery updates, and review requests; (c) cart-abandonment reminders; and (d) customer service messages and responses to your inquiries.
3. Message Frequency, Costs, and Carrier Disclaimer. Message frequency is recurring and varies based on your interaction with our services. Message and data rates may apply according to your mobile carrier's plan. Mobile carriers are not liable for delayed or undelivered messages.
4. Opting Out (Right of Withdrawal). You may revoke your consent and withdraw from our SMS marketing program at any time, free of charge, by replying STOP to any message you receive from us. To request assistance, reply HELP. Following receipt of a STOP request, we will send a single confirmation message and cease sending you marketing text messages. Opting out of SMS marketing does not affect your subscription to other communication channels (such as email) or your ability to make purchases through our website. To re-subscribe, you must affirmatively re-enroll.
5. How We Determine When to Send Cart-Abandonment Messages. Our website uses cookies and similar tracking technologies to identify products you have added to your shopping cart and to determine when you have abandoned your checkout without completing a purchase. This data — including the items in your cart, your shopping session identifier, and the time elapsed since cart abandonment — is collected automatically when you interact with our website. We use this information solely to determine when and whether to send you a cart-reminder text message, and only if you have provided express consent to receive SMS communications from us.
6. Service Provider and Data Processor. We use Klaviyo, Inc. ("Klaviyo") as our exclusive SMS messaging service provider and data processor. Klaviyo processes your mobile telephone number and SMS opt-in data on our behalf for the sole purpose of operating our SMS marketing program. Klaviyo's processing is governed by a data processing agreement consistent with applicable data protection laws (including, where relevant, GDPR Article 28). For information regarding Klaviyo's privacy practices, please consult Klaviyo's Privacy Policy at .
7. Limitations on Sharing of SMS Opt-In Data and Consent. Notwithstanding any other provision of this Policy, your mobile telephone number, your SMS opt-in selection, and your consent to receive text messages constitute a separate category of personal data that is NOT shared, sold, rented, leased, transferred, or otherwise disclosed to any third party for any purpose other than enabling and operating our SMS marketing program. Specifically: (a) this data is shared only with Klaviyo, our messaging service provider, acting as our data processor; (b) any reference elsewhere in this Policy or in our Terms of Service to the sharing, selling, or transferring of personal data with third parties (whether affiliated or non-affiliated) does NOT apply to your SMS opt-in data or consent; and (c) we do not and will not include SMS opt-in data in any sale or sharing of personal data, including for purposes of cross-context behavioral advertising under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), the Colorado Privacy Act, the Connecticut Data Privacy Act, the Virginia Consumer Data Protection Act, or the Utah Consumer Privacy Act.
8. Data Retention. We retain your mobile telephone number and SMS opt-in records for as long as you remain enrolled in our SMS marketing program plus a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize this data.
9. Your Additional Rights. In addition to your right to opt out of SMS messaging at any time as described in Section 4 above, you retain all rights described elsewhere in this Privacy Policy, including the right to access, rectify, delete, port, or object to the processing of your personal data. To exercise these rights, please use the contact information provided at the end of this Policy.
International Data Transfer and Storage
Where possible, we store and process data on servers within the general geographical region where you reside (note: this may not be within the country in which you reside). Specifically, for European based companies, we have servers in the European Economic Area (EEA). Your Personal Data may also be transferred to, and maintained on, servers residing outside of your state, province, country or other governmental jurisdiction where the data laws may differ from those in your jurisdiction. We will take appropriate steps to ensure that your Personal Data is treated securely and in accordance with this Policy as well as applicable data protection law. Data may be kept in other countries that are considered adequate under your laws. In regions that are not considered adequate, we will enter into EU standard contractual clauses (or equivalent measures) with parties outside the EEA and ensure adequate controls are in place for the security of your data. More information about these clauses can be found here:
Sharing and Disclosure
We will share your Personal Data with third parties only in the ways set out in this Policy or set out at the point when the Personal Data is collected.
Our online store is powered by Shopify. You can read more about how Shopify uses your Personal Data here:
We also use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Data here:
You can also opt-out of Google Analytics here:
We may also use your Personal Data to provide you with targeted marketing via advertisements or communications (such as newsletters).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:
SMS Opt-In Data Carve-Out. Notwithstanding the foregoing provisions of this Section, your mobile telephone number, your SMS opt-in selection, and your consent to receive text messages are NOT subject to the sharing or disclosure practices described above. This data is shared only with Klaviyo, Inc., acting as our SMS messaging service provider and data processor, and solely for the purpose of operating our SMS marketing program. SMS opt-in data and consent are not, and will not be, sold, rented, leased, transferred, or otherwise disclosed to any other third party for any purpose, including in connection with any merger, acquisition, asset sale, or change of control, except as required by law or to protect against imminent harm to persons or property.
Legal Requirement
We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.
Service Providers and Other Third Parties
We may use a third party service provider, independent contractors, agencies, or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our products and services. For further information on the recipients of your Personal Data, please contact us by using the information in the "Contacting us" section below.
What are Cookies?
A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.
How we use cookies
To give you the best experience possible, we use the following types of cookies:
Strictly Necessary. As a web application, we require certain necessary cookies to run our service.
Preference.
- We use preference cookies to help us remember the way you like to use our service.
- Some cookies are used to personalize content and present you with a tailored experience. For example, location could be used to give you services and offers in your area.
Analytics. We collect analytics about the types of people who visit our site to improve our service and product.
Marketing. We share cookies with third party advertisers and/or partners to help provide you with a personalized marketing experience.
We also allow third party partners to put their own cookies on our website.
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.
We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.
We do not knowingly collect Personal Data from children under the age of 18 Years.
Your Rights
Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:
Right to Access (PIPEDA, GDPR Article 15, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)
You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.
Right to Rectification (PIPEDA, GDPR Article 16, CPRA, CPA, VCDPA, CTDPA, LGPD, POPIA)
You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.
Right to be Forgotten (right to erasure) (GDPR Article 17, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)
You have the right to request that we delete Personal Data that we process about you, unless we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
Right to Restriction of Processing (GDPR Article 18, LGPD)
You have the right to restrict our processing of your Personal Data under certain circumstances. In this case, we will not process your Data for any purpose other than storing it.
Right to Portability (PIPEDA, GDPR Article 20, LGPD)
You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such Personal Data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to services.
Right to Opt Out (CPRA, CPA, VCDPA, CTDPA, UCPA)
You have the right to opt out of the processing of your Personal Data for purposes of: (1) Targeted advertising; (2) The sale of Personal Data; and/or (3) Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Under CPRA, you have the right to opt out of the sharing of your Personal Data to third parties and our use and disclosure of your Sensitive Personal Data to uses necessary to provide the products and services reasonably expected by you.
Right to Objection (GDPR Article 21, LGPD, POPIA)
Where the legal justification for our processing of your Personal Data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the Personal Data for the establishment, exercise or defense of a legal claim.
Nondiscrimination and nonretaliation (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA)
You have the right not to be denied service or have an altered experience for exercising your rights.
File an Appeal (CPA, VCDPA, CTDPA)
You have the right to file an appeal based on our response to you exercising any of these rights. In the event you disagree with how we resolved the appeal, you have the right to contact the attorney general located here:
- If you are based in Colorado, please visit this website to file a complaint.
- If you are based in Virginia, please visit this website to file a complaint.
- If you are based in Connecticut, please visit this website to file a complaint.
File a Complaint (GDPR Article 77, LGPD, POPIA)
You have the right to bring a claim before their competent data protection authority.
Withdrawing Consent
If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to opt out from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.
How to Exercise Your Rights
You can make a request to exercise any of these rights in relation to your Personal Data by sending the request to our privacy team by using the form below.
For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.
We may modify this Policy at any time. If we make changes to this Policy then we will post an updated version of this Policy at this website. When using our services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Policy.
Contact
To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we've made the process simple:
support@le-parmentier.com
Write to us at:
Data Privacy Officer of LePARMENTIER Paris
Viale Antonio Ciamarra 259, Rome 00173, Italy
Last Updated: 07/05/2026